Thanks everyone for their patience. Ever since our bots were blocked from trading, we have temporarily closed down the related features on our website. We would like to thank everyone with their continuous support and trust towards VPGAME. As of 26th January 2018, we will progressively resume the features on our website. Also, we treat this matter very seriously and will do everything necessary to prevent this from happening again. Moreover, all locked cosmetics being affected can still be used in the ‘Market’ and ‘Prediction’ module (As of 1st February 2018, all locked cosmetics will no longer be supported in the ROLL function).
Compensation will be as follows:
As of 26th January 2018, the deposit/withdrawal feature will be resumed. As of 1st February 2018, users will be able to choose 2 different methods to deal with their locked inventory.
All locked cosmetics will be fully compensated to users.
Method 1: Compensation using the original cosmetics.
We will unlock and return you the same cosmetics that were locked initially.
Based on the situation of the user, he or she can unlock 15% - 100% of his or her inventory. Based on the amount he or she is entitled to, users can select the cosmetics (can select more than one) and submit for approval. Users will retrieve the same cosmetics that were locked. The period of each process can last from 1 – 30 days. After first application is resolved, user can make second application and so on until all of his/her locked cosmetics are retrieved.
Method 2: Compensation using cosmetics of equivalent value.
We will unlock and return you cosmetics of equivalent value
Based on the situation of the user, he or she can unlock 15% - 100% of his or her inventory. Based on the amount he or she is entitled to, users can select the cosmetics (can select more than one) and submit for approval. Users will retrieve cosmetics of similar value. The period of each process can last from 1 – 15days. After first application is resolved, user can make second application and so on until he/she is fully compensated.
User A has a value of 1000 worth in his inventory and based on his activeness on the website, he is entitled to recover 50% of his inventory. The user can then select cosmetics worth up to 500 and submit for approval. Depending on which method chosen, it will be resolved within 15 or 30 days.
Explanation for predictions using locked cosmetics:
1) Locked cosmetics are allowed to be used for predictions; If you win locked cosmetics from predictions, you can request for compensation or continue to use it in your subsequent predictions
2)Locked cosmetics, when placed, have the same potential winnings as non-locked cosmetics.
3)If you win predictions with locked cosmetics, the winning cosmetics will also be locked.
4) We will reemphasize the prediction rules of locked cosmetics to you during the prediction process. Moreover, the value and potential winning of locked cosmetics and normal cosmetics placed for predictions will be displayed separately. By placing your predictions, you are accepting the platform prediction rules on locked cosmetics.